Yes, our cleaning company is both insured and bonded. Being insured means that we carry liability insurance that covers any accidental damage or injury that might occur while our team is performing cleaning services in your home or business. So, if a cleaner accidentally breaks something, the cost is covered by our insurance policy. On the other hand, being bonded provides additional protection to our clients. A bond is a type of insurance that protects your property from theft. If a cleaner were to steal something from a client, the bond ensures that the client is reimbursed for the value of the stolen item. Together, these protections provide peace of mind and demonstrate our commitment to operating in a professional and trustworthy manner. It's just one more way we strive to create a worry-free experience for our clients.

No, you don't need to provide any cleaning products or equipment. Our team comes fully prepared with all the necessary high-quality, eco-friendly cleaning supplies and state-of-the-art equipment needed to thoroughly clean your home or business. This includes everything from vacuums and mops to specific cleaning solutions for different surfaces. This not only ensures a professional level of cleanliness but also saves you the hassle and cost of stocking up on cleaning products and equipment. Your convenience and satisfaction are our top priorities.

We understand that unforeseen circumstances can arise, and you may need to cancel or reschedule your cleaning service. If such a situation occurs, we request at least 48 hours notice. This allows us to manage our schedules and serve all our clients effectively. However, if the cancellation or rescheduling is made with less than 48 hours notice, a fee equivalent to 50% of the service cost will be charged. This policy helps us maintain a high level of service and availability for all our valued clients. We appreciate your understanding and cooperation.

We aim to provide the highest quality of service and customer satisfaction is our top priority. If for any reason you're not completely satisfied with our cleaning services, please do not hesitate to contact our management team. We are committed to addressing your concerns promptly. If there's a specific area that did not meet your expectations, we will arrange for our team to re-clean that area at no additional cost to you. We value your feedback as it helps us continually improve our services and better serve our clients.

Yes, tips are always appreciated as a way to recognize exceptional service provided by our team members. If you wish to tip, please feel free to do so. However, it's important to note that team members should not receive cash payments for services. All payments for services should be processed through our official invoicing system by our management team. This ensures proper tracking and handling of all transactions. We thank you for your understanding and cooperation with this policy.